Frequently Asked Questions

Where can I find contact information for support?

Support contact details can be located on the Contact tab at Organization admininstration > Workspaces > Product support

Where can I identify the installed version of the Finance utilities module

On the Navigation bar, select Help & support > About.
A list of installed models will be displayed on the Version tab. Scroll to DXC Finance Utilities. The version information will be displayed on the right (i.e. DXC Finance Utilities 10.0.240.2019443 (isv))

Dependency and Security Information

Finance utilities and GER connections uses the following:

• Microsoft .NET Azure Storage library
• File transfer protocal library (FTP)
• SSH.NET library for SFTP support
• Encryption algorithms for secure file transfer
• Connection details for all connection types are managed by the customer

ABN lookup for AU registered companies

• Makes secure HTTPS connections for ABN lookup requests against the Australia government web API.
• Connection details are managed by the customer

Troubleshooting

Product is installed but functionality not visible

If the product is available in About > Version, check if it has been enabled in Feature management.
If you don’t see Finance utilities, click Check for updates.
Enable the feature.

Bank statement doesn’t import

Issue

Bank statement doesn’t import.
Error: An error occured when importing the bank statement file

Resolution

To check bank account mapping, navigate to Cash and bank management > Setup > Advanced bank reconciliation setup > Bank statement format Things to check:

1. Field delimiter and Record code field position (if applicable). Else the fields can’t be extracted and matched.
2. Custom format > Lines: Bank account number. Compare:
   • Import file’s bank account: Does it contain bsb+account or just account?
   • Company bank accounts: Bank account number field only (not bsb): Does it match to import file’s bank account number? If import file contains bsb+account and your bank setup is split into bsb and bank account number fields, set up appropriate start position on Custom format > Lines.

If mapping is correct, check if DXCEncryption has been installed.

Generating AP payment - AuthenticationFailed

Error

AP > Payments > Vendor receipt journal When Generating AP payment:

<Error>

<Code>AuthenticationFailed\</Code> <br>
<Message> <br>
Server failed to authenticate the request. Make sure the value of Authorization header is formed correctly including the signature. <br>
</Message> <br>
<AuthenticationErrorDetail> <br>
Signature did not match. String to sign used was <br>
</AuthenticationErrorDetail> <br>
</Error> 

Resolution

AP > Payment setup > Methods of payment
If Enable file parameters is set to Yes on your Method of Payment, the File format requires a value.

Generating AP payment - Total line order

Error

Bank sends an error for the Vendor EFT payment for issues with the total debit or credit amounts.

Resolution

Cash and bank management > Bank statement reconciliation > Bank accounts
Select the applicable bank account and select the applicable order in field Total line order.
Options are:

• Total net, total credit, total debit
• Total net, total debit, total credit
• Total credit, total debit, total net
• Total debit, total credit, total net

User guide

Payment advice report – Vendor bank details missing

Issue

AP Payment advice doesn’t show Vendor bank details:

Resolution

Select the Finance utilities report on Payment advice report’s Print management.

Saving to secure location

If there is an error saving the file to secure location and Stop processing on failure was enabled on Electronic reporting destination, the processing will error and Payment status remains None. Example error: The process stopped because the delivery of file ‘%’ to the destination failed. The payments cannot be generated.
Check setup on the applicable Electronic reporting export connections

Number sequences are not available to setup

To load all new number sequence references click the button Reset on:
Organization administration > Number sequences. Select Manual cleanup > Reset on the Action Pane.

Bank statement import - Posting date

Issue

When importing a Bank statement with Posting Date set to Statement transaction date the Posting date on the created Bank statement is set to Today’s date

Resolution

Prior to Finance utilities 10.0.9.202006101 selecting Statement transaction date in Posting date only worked for Bank statement format’s Custom format is set to Yes.
Today’s date is the default value, and thus defaulted for non custom bank statements. If you have a version higher or equal above, verify that Bank statement entity child entity Bank statements_BankStatementEntity contains field SAB_FINUTILPOSTINGDATETYPE.

If it doesn’t contain above field:

• Select Modify target mapping on Bank statements_BankStatementEntity
• Delete all the lines
• Refresh entity list in Framework parameters
• After refresh has been completed, check Bank statements_BankStatementEntity again and retest import with Date set to Statement transaction date

Vendor bank account changes

From 10.0.32 MS has added a preview feature called ‘Vendor bank account change proposal workflow’. If this feature is enabled it will use std’s functionality for approving changes to Vendor bank accounts and the following needs to be manually configured:

• Vendor bank account approval in Accounts payable parameters - Enable the fields that requires approval
• Workflow approval for proposed vendor change. Workflow to approve the proposed vendor bank account changes

If Finance utilities vendor bank account approval have stopped working, check if above feature has been enabled and ensure the std. configuration has been completed.